Job Listing: Visitor Services Coordinator

Tudor Place - Washington, D.C.

Closes - open until closed

Title - Visitor Services Coordinator 

Compensation -  Salary range starts: $43K/year. Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees. 

Job Type - Non-Exempt, Full-Time, Non-Emergency; Schedule: Tuesday through Saturday, 9 a.m.—5 p.m.; occasional evenings and Sundays, with advance notice, may be required. 

Apply - Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with a resume and cover letter. Please include “VISITOR SERVICES COORDINATOR” in the subject line. No phone calls please. 

Summary - Tudor Place Historic House & Garden seeks a Visitor Services Coordinator. This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop, and leading tours of the historic house. The ideal candidate will be a person who can collaborate with a team to create a vision for these experiences and regularly deliver them to the public. A skilled communicator who can navigate front-line customer interactions as capably as they can work with colleagues will thrive in this role. 

Job Responsibilities -

Visitor Center & Museum Shop:

• Open and close Visitor Center; coordinate site procedures for public hours
• Work in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitors
• Promote programs and events to visitors
• Register and receive payment from visitors for hourly tours; sell Museum Shop merchandise
• Answer telephone and direct calls as needed; maintain shared phone and email mailboxes
• Maintain an orderly, attractive and welcoming Visitor Center, including restocking shelves and ordering supplies
• Assist Director of Education & Visitor Services with merchandise purchasing, product development and Museum Shop displays
• Maintain inventory in POS database, produce inventory reports and conduct physical inventory, with Director or Education & Visitor Services
• Maintain Museum Shop online storefront and process online orders
• Assist with the training of Visitor Services Assistants; assist with the training of other staff, as needed
• Other duties as assigned 

Tours & Programs:

• Coordinate daily schedules for both tour coverage and Visitor Center coverage, with Director of Education & Visitor Services
• Coordinate group tours, with Director of Education & Visitor Services
• Lead tours of historic house and garden
• Aid volunteer docents with tour groups
• Process registrations and payments for programs through Altru database
• Support department with maintenance of accurate site-wide visitation statistics
• Assist with volunteer records maintenance
• Assist Director of Education & Visitor Services with docent training
• Assist with special programs, some of which may occur on holidays and after regular work hours
• Help with private event rentals as needed 

Qualifications -

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• Bachelor’s degree (a major in communication, education, history or a related field a plus)
• 1-3 years of experience working in a museum or other customer service setting
• Experience working with volunteers a plus

KNOWLEDGE, SKILLS & ABILITIES

• Desire to work in a historic site/museum setting
• Proficiency in Microsoft Office
• Computer literacy with ability to learn necessary office technologies including Altru
• Courteous, professional manner
• Ease with public speaking and leading tours
• Ability to work collaboratively as part of a diverse team of museum professionals
• Flexibility, problem-solving skills and ability to adapt to changing needs
• The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects).
• This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces.
• Ability to work in a range of environmental conditions 

Tudor Place is an Equal Opportunity Employer.