Job Listing: Visitor Services Assistant (Tudor Place)

POSITION DESCRIPTION

TITLE:                                                  Visitor Services Assistant

SUPERVISOR:                                      Director of Education & Visitor Services

CLASSIFICATION:                                Non-Exempt, Hourly, Part-Time, Non-Emergency

Tudor Place Historic House & Garden, a 5 ½-acre historic estate located in the Georgetown neighborhood of Washington, DC, is seeking a Visitor Services Assistant. This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop. The Visitor Services Assistant assists with the implementation of activities and programs that provide visitors and guests with a pleasant and enriching experience at Tudor Place. The ideal candidate will understand hospitality in a museum setting and be eager to share the stories of the site.

WORK SCHEDULE

Saturday and Sundays, plus some weekday shifts

Responsibilities

Visitor Center & Museum Shop

• Open and close Visitor Center; coordinate site procedures for public hours
• Work in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitors
• Promote programs and events to visitors
• Register and receive payment from visitors for tours; sell Museum Shop merchandise
• Answer telephone and direct calls as needed; maintain shared phone and email mailboxes
• Maintain an orderly, attractive and welcoming Visitor Center, including restocking shelves, ordering supplies and light cleaning tasks
• Assist with product selection and ordering for Museum Shop
• Assist with monitoring and restocking Museum Shop inventory in store and online
• Process, pack and ship Museum Shop purchases made online and by phone
• Other duties as assigned

Tours & Programs

• Lead public and group tours of historic house and garden for public and group tours
• Aid volunteer docents with tour groups
• Process registrations and payments for education programs through Altru database
• Assist with special programs, some of which may occur on holidays and after regular work hours

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• High School Diploma, some college preferred
• Experience working with the public in a museum or other front-line position
• Experience working with volunteers a plus

KNOWLEDGE, SKILLS & ABILITIES

• Desire to work in a historic/museum setting

• Proficiency in Microsoft Office
• Computer literacy with ability to learn necessary office technologies including Altru
• Courteous, professional manner
• Ease with public speaking or leading tour groups
• Ability to work collaboratively as part of a diverse team of museum professionals
• Flexibility, problem-solving skills and ability to adapt to changing needs
• The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects).
• This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces.
• Ability to work in a wide range of environmental conditions

COMPENSATION & BENEFITS

Compensation is $18/ hour.

Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees.

TO APPLY

Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with a resume and cover letter. Please include “VS ASSISTANT” in the subject line. No phone calls please.

Tudor Place is an Equal Opportunity Employer.