Job Listing: Visitor Programs & Services Manager

Louisa County Historical Society (LCHS) - Louisa, VA

Closes - Review of applications will begin on a rolling basis starting November 1, 2023 and will continue until the position is filled. 

Position Title - Visitor Programs & Services Manager

Compensation - $15.00-$20.00 hourly commensurate with experience, 15-20 hours weekly

Apply - Submit a cover letter, resume, and a list of three professional references to director@louisahistory.org. Please list the title of the position in the email subject line and attach required documents as pdfs. 

Summary - The position involves a multifaceted approach to engagement through community outreach, public programming, and digital content and social media creation. The Visitor Programs & Services Manager is responsible for planning, marketing, and implementing educational programs and community events for the Society to highlight the rich history of Louisa County. The position involves front-line service to members and visitors as well as coordination of volunteers. Hours will typically fall within our public hours of Monday - Friday, 10:00 am - 4:00 pm, but will involve the occasional weekend and evening hours (1-2 times per month).

Job Responsibilities - 

• Programs and Events: Plans, implements, and markets educational programs and events. Maintains programs and events calendar and coordinates group tours and field trips. Collects program data including audience attendance, evaluations, and volunteer input and compiles recommendations to the Executive Director.
• Community Outreach/Visitor Services: Ensures that members and visitors receive quality customer service in person at the museum and visitor center or through phone calls, emails, and correspondence. Oversees the tracking and analysis of visitor data. Works to promote community engagement throughout the County.
• Marketing: Develops content for and manages social media for programs, events, and updates. Assists with the input of program and event information to online community calendars and submission of the program and event information to local media to include Facebook, Instagram, and Youtube. Creates and distributes print and digital media for advertising.
• Publications: Researches and writes, or assists with coordinating, contributions for each quarterly LCHS newsletter and each annual magazine related to public programming.
• Other Museum Roles: May help recruit, train, and supervise volunteers, especially those assisting with genealogical research, oral histories, and public programs. May assist with research requests and genealogical workshops for, including but not limited to, genealogy, historic properties, descendants of enslaved Louisans.

Preferred Qualifications - Minimum two years of cumulative work experience for a nonprofit organization and/or a public history institution. Knowledge of public history practices/methods and professional skills or abilities related to one or more of the following is preferred: museums, archives, libraries, historic preservation, K-12 education, digital history, and/or oral history. Bachelor’s in History, Public History, Museum Studies, or a closely related field is preferred, but not required.

Requirements - Must have strong customer service skills and the ability to manage multiple projects at the same time with attention to detail. Proficiency with Microsoft and Google suites. Experience with social media, website management, and database management systems is a plus.