Job Listing: Program Analyst

The position of Program Analyst is responsible for evaluating and analyzing audience feedback so management can make improvements in the audience development and engagement program based upon informed decisions. The incumbent works with staff and senior leadership to provide research, analysis, and evaluation for NMAI critical program area to inform and guide audience development and engagement. This includes overseeing data collection, analysis, and evaluation; reporting findings; and making recommendations for programs, policies, and processes. 

Please note, this is a trust position and applications are not through USA Jobs; all that is required is an uploaded CV or resume to the online job application and a cover letter. Please highlight how your resume and experience connect to the requirements of the position in your cover letter. A resume can be more than two pages given that it should include a description of your paid and non-paid work experience that is related to this job, starting and ending dates of job (month and year), and average number of hours worked per week. 

Responsibilities - 

• Performs research and conducts studies on audience development and engagement. Analyzes and evaluates the effectiveness of the museum’s audience development and engagement program and projects. 
• Conducts seminars, webinars, and effect collaborative efforts. Evaluates and assesses audience feedback and provides valid, relevant data and information so management can make improvements based upon informed decisions.  
• Collaborates with individuals engaged in programming related to audience research, development, and engagement goals and serves as the leader and member of project teams.  
• Analyzes or oversees the analysis of research and evaluation data that help to improve audience development and engagement and contributes to understanding goals, issues, obstacles, opportunities, operating environment, and other aspects of operations, programs, and projects.  
• Responsible for data collection, analysis, writing, and producing a variety of reports. Develops strategy for long-term management of studies and results for ongoing research and usefulness. 
• Documents and evaluates projects to identify relevant variables that contribute to success and failure and helps to establish goals for specific performance measurements around audience feedback.  
• Manages audience development and engagement research projects, directs project teams, serves as a senior specialist who develops and frames problems; mines relevant data (the process of using computers and automation to search large sets of data); analyzes issues; and develops options or recommendations based upon analysis and evaluation of strengths and weaknesses of programmatic goal.  
• Provides analysis, evaluation, and interpretive assistance to fellow staff and interns, especially as related to understanding the relationship between audience development and engagement goals and feedback and the required design of evaluative tools.  
• Serves as a source of information and analysis to senior management and staff within the Institution and provides expert advice to those outside the Institution.  
• Provides recommendations and leads the training of staff in such methods as research, interviewing techniques, data analysis, and monitoring and evaluation tools. 

Qualifications -

• Knowledge and skill in applying advanced qualitative and quantitative techniques, practices, and theories for analyzing and measuring the effectiveness of programs, operations, policies, and procedures administered by the assigned organizations, and compliance with applicable laws, regulations, policies, and program goals. Comprehensive knowledge of program analysis techniques to identify, consider, and resolve complex program and operational issues and problems.  
• Skill in determining relevant source material, establishing procedures, obtaining pertinent data, performing analyses, and drawing accurate conclusions leading to effective recommendations.  
• Knowledge of business and industry practices and rules, directives, and procedures sufficient to evaluate, monitor, and maintain uniform management controls over the effectiveness and responsiveness of programs and operations of the organization.  
• Knowledge of and skill with resource management, so that analytical and evaluations methods and techniques may be effectively utilized in addressing and resolving program-wide problems.  
• Knowledge and understanding of the organization, programs, missions and functions, interrelationships of such programs, and decision-making process, along with analytical ability and understanding of management, administrative, statistical, financial, and contractual principles and techniques. 
• Knowledge of and skill with program administration so that analytical and evaluations methods and techniques may be effectively utilized in addressing and resolving program-wide problems.  
• Skill knowledge of project management systems, methods, and techniques to plan, manage, and implement assigned projects to include developing project goals, schedules, milestones, budget, and spending plans, and to ensure that projects are complete within scope, schedule, and budget.  
• Knowledge of and skill to conduct research, to present seminars and webinars, and effect collaborative efforts with SI units, cultural organizations, education institutions, and tribal communities while staying current with emerging technology.  
• Ability to effectively communicate orally to present findings, conclusions, briefings, reports, seminars, webinars, and effect collaborative efforts regarding findings and recommendations, and to coordinate work activities and analyses.  
• Ability to effectively communicate in writing to present findings, conclusions, briefings, reports, seminars, webinars, and effect collaborative efforts regarding findings and recommendations, and to coordinate work activities and analyses.  
• Skill in interpersonal relationship skills to cultivate and maintain relationships with a variety of individuals, representatives of other museums, private foundations or cultural institutions, scholars of other disciplines, and leaders from cultural, education, and financial institutions.  
• Skill in exercising courtesy, tact, empathy, sensitivity and cultural diversity, race, gender, disabilities, and other individual differences.  

About the National Museum of the American Indian -

Established in 1989, through an Act of Congress, the Smithsonian’s National Museum of the American Indian is an institution of living cultures dedicated to advancing knowledge and understanding of the life, languages, literature, history and arts of the Native peoples of the Western Hemisphere. The National Museum of the American Indian is comprised of two premier centers for exhibitions and public programs— a museum in Washington, D.C., on the National Mall, and a second museum in Manhattan in New York City. The museum also has a collections, research and conservation facility, the Cultural Resources Center, which is located in Suitland, Maryland. The three state-of-the-art facilities of the National Museum of the American Indian make it a leading museum about Native peoples of the Western Hemisphere and a popular cultural destination.