Job Listing: Visitor Engagement Manager (Loudoun Heritage Farm Museum)

 Visitor Engagement Manager

Reports To: Executive Director

Supervises: Part-Time Visitor Services Staff
Hours: 20-30 hours per week
Compensation: $20/hour

Position Overview

We are looking for a friendly, organized, and enthusiastic Visitor Engagement Manager to help create a welcoming experience for all who visit the museum.  This is a hands-on, people-focused role that supports day-to-day operations at the front desk, gift shop, and visitor spaces. You’ll work closely with a small team to ensure guests have a positive and memorable visit.  If you enjoy working with people, staying organized, and being part of a collaborative team, this could be a great fit!

Essential Responsibilities

Visitor Experience and Daily Operations:

• Welcome visitors and help create a warm, engaging environment
• Oversee front desk coverage and schedule staff
• Manage gift shop
• Maintain oversight of the museum’s community garden, including annual agreements with participants and general upkeep
• Answer questions in person, by phone, and via email
• Help keep the museum safe, organized, and running smoothly

Team Support:

• Help train and support part-time visitor services staff
• Work collaboratively with staff, volunteers, and community partners
• Assist with general administrative tasks as needed

Membership and Events:

• Maintains membership records and communications
• Support museum rentals
• Plan and execute non-educational events
• Assist with ideas to grow memberships and community engagement

Marketing and Outreach:

• Create and share social media posts and basic promotions
• Create monthly email blasts
• Keep signage and visitor information up to date
• Support outreach by sharing events on community calendars

Programs and Education:

• Instruct school groups, tours, or public programs under the direction of the Education Manager.
• Share knowledge about the museum in an engaging and approachable way.

Minimum Requirements

Skills and Abilities:

• Strong communication and customer service skills
• Organized and able to manage multiple tasks
• Comfortable with or ability to learn quickly basic systems (Square, Google Workspace, Canva etc.)
• Positive attitude and team-oriented mindset
• Willingness to work occasional weekends or evenings

Qualifications

We know great candidates come from many backgrounds. You might be a good fit if you have:

• Experience in customer service, hospitality, museums, education, or a related field
• OR a degree in a related area (history, communications, hospitality, etc.)

Supervisory experience is helpful, but not required—we’re happy to train the right person.

Working Conditions

• Ability to stand, move around the museum, and assist visitors throughout the day
• Ability to lift up to 20 pounds

Application Process

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position to jobs@lhfarmmuseum.org. Applications will be accepted on a rolling basis until the position is filled.

The Loudoun Heritage Farm Museum is committed to creating a diverse and inclusive workplace. We encourage candidates of all backgrounds to apply.

The Loudoun Heritage Farm Museum is a 501c3 non-profit dedicated to preserving, promoting and bringing to life the rich agricultural heritage of Loudoun County.