Job Listing: Private Part-Time Guest Engagement Associate (Gunston Hall)

Private Part-Time Guest Engagement Associate

Gunston Hall is pleased to announce an opening for a part-time guest engagement associate at an unparalleled historic site on scenic Mason Neck in Fairfax County, Virginia.  In addition, Gunston Hall’s vast grounds and an inside rental space act as a historic venue available for private events including but not limited to: weddings, meetings, conferences, celebratory life events, and 2-3 large scale festival type programs. A 550 sq. ft. Museum Shop is located in the Visitor Center. The shop sells a wide range of items for guests to purchase daily. To learn more, visit: www.gunstonhall.org

Guest Engagement Associates are responsible for:

50% - Museum Shop

• Responsibility for generating sales in the 550 sq. foot Museum Shop located in the visitor center
• Cashiering in the Museum Shop with the ability to reconcile cash and credit card receipts 
• Helping to unpack inventory, label/sticker inventory, and restock inventory
• Providing exemplary customer service
• Assist with online and phone orders

20% - Private Event Experiences

• Greet private event guests and orient them for a positive experience at Gunston Hall
• Create a welcoming environment for all event attendees
• Ensure that the Visitor Center and restrooms are ready for guests during event hours
• Enforce food and drink standards in the gallery spaces for event guests
• Provide setup support for private events – ability to lift 25lbs

20% - Visitor Services

• Greet visitors and orient them for a positive experience at Gunston Hall, including selling tickets
• Answer telephones and direct calls to appropriate staff members as necessary
• Keep accurate admissions records and reconcile sales at the end of each day
• Create a welcoming environment for all staff and volunteers
• Ensure that the Visitor Center and restrooms are ready for guests during open hours
• Maintain general knowledge about Gunston Hall, the founding period, George Mason, and the Virginia Declaration of Rights

10% - Other Duties as Assigned

• Employee will work public programs when requested
• Employee will undertake additional tasks to support the day-to-day and special operations of the museum when requested
• Monitor the museum exhibitions in the visitor center
• Assist with the opening and closing of the visitor center gallery spaces (unlocking/locking doors, turning lights on and off, resetting gallery hands on spaces, raising and lowering the flags

This position reports to the Guest Engagement Manager.

Preferred Qualifications and Abilities for this Position Include:

• A Bachelor’s Degree or Equivalent, or previous work-related experience
• Excellent customer service and communication skills
• Responsibility and trustworthiness
• Ability to use a POS system
• The ability to lift up to 25lbs.
• Ability to work with staff of other departments and outside professionals
• Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers
• Ability to multi-task

Gunston Hall is open Sunday-Tuesday and Thursday-Saturday from 9:30 a.m. to 5:00 pm. Shifts are typically from 9:15 a.m. to 5:15 p.m.

An ideal candidate will be able to work a regular weekend schedule of Saturdays and Sundays. Additional flexibility for weekdays, including holidays, a great benefit. This is an hourly (wage) position, earning $16/hour. It does not have health insurance, retirement or paid leave.  

Gunston Hall is an equal opportunity employer committed to diversity, equity, belonging, and inclusion.  Qualified individuals who bring diverse perspectives and a wide range of experiences to the workplace are encouraged to apply. 

To apply please submit a cover letter and resume to Britt Fiocca, Guest Engagement Manager, at britt.fiocca@gunstonhall.org