Job Listing: Program Educator II
Virginia Beach History Museums - Virginia Beach, VA
Closes - 6/27/2022
Position Title – Program Educator II
Salary - $41,787-$61,235/Annually
Job Type - Full-Time
For more info and to apply - Click Here
The Program and Events Associate (city title: Museums Program Educator II) plans and executes compelling public experiences and organizes community programs and events to engage new communities and diverse audiences.
The position provides logistical and operational coordination for events that provide interactive learning and participation, entertaining experiences, civic dialogue on current events and social issues and is focused on increasing guest/client satisfaction and increased revenue to the Virginia Beach History Museums, a division of the Department of Cultural Affairs.
Programs and events include but are not limited to performances, lectures, convenings, classes, meetings, festivals, special events, and corporate and nonprofit rentals.
The Program & Events Associate must interact with and provide guidance to guests, manage logistical details of events, lectures, educational programs, and facility rentals and ensure effective communication and collaboration with staff, volunteers and external stakeholders.
The position handles a range of event management tasks based on the project/need: research, volunteer coordination, marketing plan coordination, venue sales or venue selection, customer service, contractor relations, menu details, decorations, invitations, social media awareness, entertainment, logistics, operations, event photography and media relations.
The Program & Events Associate is the control center behind organizing and executing a smooth, successful event. The position requires accountability, integrity, and diplomacy to ensure a harmonious flow of communication, collaboration (with the public, stakeholders, vendors, caterers, contractors, fellow staff, volunteers and clients), preparation, management of logistics, marketing and mitigation of the unexpected.
The position requires an outgoing, team-oriented, creative and motivated individual who is a self-starter and pays attention to details. The selected candidate must be able to work weekends, evenings, and possibly some holidays as needed.
- Collaborate with department colleagues and partners to coordinate and conduct engaging, participatory, and diverse annual events and program series, related outreach and collaborative activities based on departmental goals;
- Plan and proactively deliver revenue and cost targets while exceptional customer service, both internally and externally;
- Within the scope of the Museum's brand and guest experience standards, demonstrate ongoing innovation in events services to meet the needs of a range of audiences, including internal users, brides, wedding planners, meeting bookers, and anyone planning an event at the Museums.
- Execute logistics such as securing permits, set-up/lay-out, scope of work, procurement and vendor communications to support public programming;
- Track budget, permits, materials, and registration for public events;
- Collaborate on marketing initiatives related to generating rental events and rental revenue;
- Lead audience development initiatives, identify audience targets and work with marketing team to utilize innovative digital marketing platforms to meet goals;
- Work closely with staff and volunteers to develop creative partnerships that will expand the way audiences participate in exhibitions and events;
- Set an exemplary standard of professional behavior while ensuring that guests are assisted in a professional, courteous manner aligned with the Department’s service standards and audience development goals by creating a welcoming, service-focused environment for museum guests, event or program patrons, volunteers, staff, board members, and people of all abilities and backgrounds;
- Ensure team is trained on safety and security best practices prior to any special events;
- Oversee proper management and booking of the event calendars and disseminate monthly schedules to staff;
- Coordinate all aspects of event rentals to include meeting with clients for rental inquires, coordinating estimates and logistics;
- Follow all policies and procedures to develop and/or execute Museum rentals, pricing and financial processes, such as billing;
- Monitors guest experience and museums event facilities and grounds, including restrooms, A/V equipment, tables, chairs, linens and kitchen equipment, and communicates any issues;
- Be present for most rental events, and coordinate staffing as needed;
- Prepare reports, documentation, and information related to rental events;
- Support and participate in trainings for interpretation, tours and programming, as well as engage in other professional development approved by supervisor;
- Track audience metrics, surveys, attendance, and other data;
- Represent the Cultural Affairs Department and Virginia Beach History Museums in the community at meetings, events, and online, with a goal to inspire increased active participation in Cultural Affairs and VBMH programs;
- Foster relationships with community partners, organizations and institutions, communities, and individuals locally, regionally, nationally and internationally;
- Participate actively and positively in production meetings;
- Support the peer review process for all aspects of Cultural Affairs programming;
- Work collaboratively and consistently with Cultural Programming and Grants Coordinator;
- Perform additional duties as needed to support the needs of the Cultural Affairs Department.
Official City Job Description:
MINIMUMS: Requires any combination of education (above high school level) and/or experience equivalent to seven (7) years experience in fields utilizing the required knowledge, skills and abilities and associated with such positions as an interpreter or educator in a classroom, museum or historic site. Must have, or obtain, a current and valid Virginia or North Carolina driver's license in accordance with Virginia or North Carolina DMV driver's license eligibility requirements. SPECIAL REQUIREMENTS: Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: Cover Letter and Resume or CV
A degree in history, communications, education, public relations or marketing. Experience as an educator or event planner in a cultural or performing arts venue, museum, historic site, or related venue specializing in special event rentals. Experience creating, planning, and executing events and programming activities of various sizes. Experience working with event exhibitors, vendors, permits and special events rentals. Strong organization, communication and project management skills, with accuracy and attention to detail. Demonstrated skill in effective time management, problem solving and sound decision making. Ability to remain calm and personable under pressure. Experience collaborating in a team setting to develop events and complete projects on tight deadlines while engaging with diverse stakeholders. Experience with the development of new audiences and improved guest experiences. Experience in working with and communicating effectively with the general public, community groups, elected officials and volunteers.
- Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
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- Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
- Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.