Job Listing: Membership Processing Assistant

Lewis Ginter Botanical Gardens - Richmond, VA

Closes - open until filled

Position Title - Membership Processing Associate

Salary - $17/hour

Job Type - part-time; seasonal; 15-22.5 hours/week; August 2023 - January 2024; non-exempt

Apply: To apply, please send resume and cover letter to HR@lewisginter.org

Summary: The Membership Processing Associate will play a critical role in advancing the Garden’s membership program by providing membership processing support to the Advancement Department during our fall/winter seasons. Lewis Ginter Botanical Garden has a membership base of over 15,000 households and membership payments are received by mail, online, over the phone, and in-person. Duties include but are not limited to processing membership payments, performing data entry, assisting with customer service, and helping with administrative office duties. Strong technical skills are a must.

Job Responsibilities:

• Accurate and efficient processing of memberships.
• Strong capacity to use and troubleshoot Point of Sale (POS) and donor software systems.
• Enter, update and maintain constituent and gift data in the Garden’s donor database.
• Execute and monitor established data transfers between POS and donor software and promptly report any exceptions or issues.
• Process membership purchases, receipts, cards and acknowledgement letters using POS and donor databases in a timely manner with close attention to detail.
• Maintain accuracy of biographic and demographic data for members, donors, organizations and other constituencies in accordance with data entry policies and procedures.
•  Work collaboratively within the Advancement Department and across the organization.
• Collaborate with membership team staff on membership processing needs.
• Assist membership team staff with customer service as needed.
• Provide membership processing reports to the Finance Department, adhering to Finance Department deadlines.
• Embrace the Garden’s commitment to excellence, willingly and cheerfully integrating work with the efforts of all other departments.
•  Deliver a positive guest experience for all members, donors and constituents.
• Ensure guests have a positive impression of the Garden and staff.
• Provide outstanding customer service to prospective and current members of the Garden as needed.
•  Assist with administrative office duties.
• Coordinate with membership team staff on mailing membership materials, ordering office supplies, collecting Advancement Department mail, and other office duties as assigned.

Skills and Abilities:

• Must be well-organized, detail-oriented and comfortable with troubleshooting and problem solving, particularly in database systems.
• Strong ability to multi-task.
• Must communicate clearly and comfortably in written and spoken word with guests, members, staff, Board members, volunteers and vendors.
• Must adhere to the highest standards of confidentiality and best practices for development professionals.
• Must be goal-oriented, yet flexible and adaptable to the ever-changing needs of Garden guests.
• Must possess a commitment to the Garden’s mission and its core values, particularly honesty and integrity.
• Must be a positive and motivating presence who embraces change and challenge.
• Ability to be self-motivated and disciplined.

Physical Demands/Working Conditions:

• Prolonged periods of time in an office setting at a desk.
• Ability to work in a shared office space.
• Work days of 4 – 8 hours during Membership Office working hours (Monday – Friday, 8:30am – 4:30pm), with 15 – 22.5 hours worked per week
• Ability to walk the Garden’s campus in most weather conditions.
• Familiarity with all public areas of the 82-acre Garden property.

 Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.

Qualifications:

• Computer literate in a Windows environment.
• Capacity to learn new technologies and databases efficiently, specifically TAM and Raiser’s Edge. Experience with TAM, Raiser’s Edge, or similar databases is a plus.
• Other combinations of education/ experience appropriate to the job will be considered.
• The Garden is committed to elevating diverse backgrounds and experiences. We encourage candidates who may not have membership or advancement experience to apply.

Each Employee of Lewis Ginter:

• Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
• Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
• Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of their property, ensuring that all concerns are reported promptly.
• Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human Resources.
• Must ensure compliance with all applicable federal and state laws and regulations.
• Must perform other duties as assigned by supervisor.
• Have proof of a COVID-19 vaccine.