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Job Listing: Guest Services Associate

Job Postings ,

George Washington's Mount Vernon - Mount Vernon, VA

Closes - Open until filled. 

Position Title – Guest Services Associate

Salary - $11.00/hour

Job Type - Part-Time

To learn more and apply, click here

The Education and Guest Services department provides meaningful learning opportunities for Mount Vernon’s one million annual guests. Through a diverse portfolio of interpretive experiences, engaging public programs, services and events, we expand each guest’s understanding of our nation’s Founding Father.


The Department of Guest Services facilitates guest access to, and use of, the estate. Guest Services manages ticketing operations, reservations, shuttle services, wharf operations, use of the Ford Orientation Center, and other guest amenities/services. This position is paid at $11.00/hour. 

 

Guest Services Principles: 

  • Exceed audience learning expectations and ensure a level of access in which everyone is welcome – be friendly, respectful, engaging, and flexible. Always remember that this visit may be their first and only.
  • Encourage a meaningful appreciation of George Washington and the world in which he lived. Ensure that his legacy connects to the world our audiences live in today.
  • Engage yourself in the mission of the Mount Vernon Ladies’ Association – take responsibility for your continued development and commit to collaboration. Care for your colleagues and be proud of what we accomplish together.

Position Specific Responsibilities:

  • Welcome guests of all ages and backgrounds, assist with their orientation to the Mount Vernon experience and wayfinding on the property. Create a positive learning environment by being hospitable, approachable, and professional in appearance and demeanor
  • Assist supervisors with the daily opening, closing, and security of the relevant facilities
  • Assist supervisors with the implementation of emergency procedures when necessary to ensure safety for our guests, colleagues, historic structures, and collections
  • Maintain a thorough understanding of estate logistics, programs, and content
  • Assist with other projects as needed

Minimum Qualifications:

  • Excellent customer service skills and an outgoing, friendly, positive demeanor is necessary
  • Strong communication skills are required
  • Must be responsible, flexible, punctual, and able to work well under pressure
  • Ability to work creatively and effectively as a member of a team is mandatory

Special Requirements:

  • Must be able to stand/walk for long periods on varying surfaces, inside and outside, and in a variety of conditions
  • Must comply with: comprehensive dress code for uniformed staff; departmental standard operating procedures
  • Must work frequent weekends, evenings, and holidays
     
Mount Vernon is dedicated to creating an inclusive environment for all employeesAs an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences and perspectives.  All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law. Mount Vernon will not tolerate discrimination or harassment based on any of these characteristics.