Job Listing: Garden Shop Assistant Manager/Buyer
Lewis Ginter Botanical Garden - Richmond, VA
Closes - Open until filled
Position Title – Garden Shop Assistant Manager/Buyer
Salary -$44,500 - $50,212 annually
Job Type - Year round – FT 37.5 hours per week; exempt
Apply: Please submit cover letter, resume to Human Resources at firstname.lastname@example.org
Lewis Ginter Botanical Garden was founded in 1984 as a community oriented, nonprofit garden. After 33 years, the Garden now encompasses 82 acres, four lakes, 5,500 unique taxa of plants within 15 distinct outdoor gardens, 11 major buildings including a conservatory and greenhouse, plus an 80-acre branch site, the Lewis Ginter Nature Reserve. In 2017 we welcomed, taught, energized, and engaged over 400,000 guests with stunning botanical displays, inspiring exhibitions, entertaining activities, and over 800 formal and informal education offerings. We embarked on new and promising community engagement initiatives through the Beautiful RVA movement. We updated the strategic plan and continued priority project planning within the scope of the 2016 master site plan. Our 100 full- and part-time staff joined with 650 volunteers and 13,000 member households to live into the Garden’s mission to connect people through plants to improve communities.
We do this through a broad variety of mission related activities and enterprise business services. We try to pattern ourselves on extraordinary programs and institutions nationwide, and where there are no examples, we intend to lead. We aspire to be a Garden that is representative in every way of the diverse community we serve.
The Garden Shop is 5,000 square feet of retail space and generates revenue from the sale of books, unique gifts, pots, statuary, jewelry, clothing and holiday ornaments. Proceeds from Garden Shop directly support the Garden’s mission as being a primary resource for learning about the botanical world.
This position demonstrates our core value of hospitality by ensuring that customer service is first and foremost. We achieve this by providing a welcoming and helpful experience to all guests, and demonstrating a positive and supportive environment for staff and volunteers.
o Assists in running the day to day operations of the Garden Shop including, opening and closing, cash handling, daily deposits, cleaning and stocking.
o Demonstrates ability to work well under pressure while multi-tasking, both independently and alongside staff and volunteers in a fast paced environment.
o Able to problem-solve quickly and report issues to manager immediately and with accurate details.
o Presents oneself with a professional, yet friendly attitude and appearance.
o Is friendly, outgoing, approachable, is positive, upbeat, motivates others and enjoys working with people of all ages, ethnic and economic backgrounds.
· Buyer/Visual Display:
o Assists the Manager in buying merchandise that will meet or exceed sales margin goals, tells our brands story and compliments the work of other departments, and supports the mission.
o Understands current buying trends, and the importance of finding locally sourced merchandise and attaining a diversified, inclusive resource of vendors.
o Creates visual displays that are an extension of the guest experience, tells the story of exhibits and mission, entices existing and new customers, boosts sales and increases revenue.
o Assists with restocking and reordering merchandise at manager’s direction.
· Marketing/Promotion/E-commerce Tasks:
o Works in coordination with Shop Manager on promotions, sales opportunities and shop events throughout the year.
o Partners with the Marketing Department by providing photos and descriptive language for weekly/monthly promos, blogs, new product selection.
o Oversees and keeps current the LGBG shop web site and Google page to follow brand standards and policy.
o Oversees the shops e-commerce site to ensure it is updated with signature and seasonal products, and continues efforts to build sales.
· Volunteer Oversight:
o Schedules and serves as the point of contact for the Garden Shop volunteers.
o Provides training and ongoing guidance to volunteers working at the cash registers.
o Ensures volunteers are engaged, helpful, providing excellent customer service and exemplifying our core hospitality value and embracing our diversity and inclusion efforts.
· Back office duties:
o Receives new orders, and assures timely check in and processing of new merchandise and is expedited
on to the sales floor quickly and efficiently.
o Oversees and responsible for stockrooms, keeping those areas organized and prepped for new order processing, daily accessibility by staff, and smart, efficient flow of incoming and outgoing merchandise.
o Orders office supplies as needed including, but not limited to register paper, TAM ticketing supplies, gift cards, boxes, bags and filler paper.
· 3 – 5 years buying/visual display experience in similar boutique retail shop.
· 3 years cashier or money handling experience in the retail industry.
· Experience with accounts payable, invoicing, pricing and creating purchase orders.
· Able to work weekends and evenings during regular season and during special events.
· Ability to work in a supervised and an unsupervised environment.
· Conversational Spanish desired.
Each Employee of Lewis Ginter Botanical Garden
· Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of their individual job descriptions.
· Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.
· Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their property, ensuring that all concerns are reported promptly.
· Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to the HR Manager.
· Must ensure compliance with all applicable federal and state laws and regulations.
· Must perform other duties as assigned by supervisor.
Physical Demands / Working Conditions
· Able to stand for long periods of time and walking up and down steps repeatedly.
· Able to lift 15-20 pounds as needed.
Education and Experience
· High School Graduate or equivalent.
· Associates Degree preferred but not required.
· A minimum of 4 year’s experience working with the public or in a customer service capacity.
· Demonstrated ability to develop and work with peers, co-workers and volunteers.
· Experience and demonstrated sensitivity in working with persons of various ethnic and economic backgrounds on staff and within community.