Job Listing: Adult Guided Tour Specialist

Job Postings,

Lewis Ginter Botanical Garden - Richmond, VA

Closes - Open until filled

Position Title – Adult Guided Tour Specialist

Salary - $15-$17/hr

Job Type - Part Time (average 20 hours/week)

Apply: Please submit cover letter, resume to Human Resources at hr@lewisginter.org

Garden Overview

Mission

Lewis Ginter Botanical Garden’s mission is connecting people through plants to improve communities.

Vision

Lewis Ginter Botanical Garden, including the Lewis Ginter Nature Reserve, reveals the unity and integration of human and plant life, celebrates the fundamental significance of the natural world, and enriches communities through horticultural and educational excellence and innovative outreach activities.

Values

Responsibility, Innovation, Integrity, Hospitality and Inspiration

Founded in 1984, Lewis Ginter Botanical Garden is a nonprofit garden located in Richmond, Virginia’s Lakeside neighborhood. The Garden encompasses 82 acres, four lakes, 5,500 unique taxa of plants within 15 distinct outdoor gardens, 11 major buildings including a conservatory and greenhouse, plus an 80-acre branch site, the Lewis Ginter Nature Reserve. Annually, Lewis Ginter engages over 17,000 students in innovative and exciting education programs. This cadre of identified learners is just a fraction of the more than 400,000 annual visitors to the Garden. In recent years, the Garden has been honored with inclusion in several top ten lists for botanical gardens in North America.

Lewis Ginter Botanical Garden is an Equal Opportunity Employer. We do not discriminate on the grounds of race, color, religion, sex, age, disability, or national origin in the hiring, retention, or promotion of employees. We support the diversity and inclusion policy adopted by The American Public Gardens Association: to create an equitable, diverse, and inclusive culture where the contributions of all community members are valued, respected, and appreciated.

Job Description

The part time Adult Guided Tour Specialist develops, coordinates, implements, and evaluates a diverse, equitable, accessible, and inclusive guided tour program designed for guests of all abilities to explore and understand the Garden’s collections and exhibitions. They manage a group of 15-20 guided group tour volunteers, the Garden Guides.

The ideal candidate is a skilled leader and facilitator, a detail-oriented people person, and a creative thinker with knowledge of and passion for the natural world. They possess the ability to guide content development, manage people and projects, and form productive and collaborative relationships across the Garden’s departments.

Responsibilities

· Coordinate and process adult guided tour reservations:

o Field all adult guided tour requests.

o Schedule tours using the Active Network database; manage payments, complete daily payment reporting, and prepare           deposits.

o Facilitate group tour package components in coordination with other departments.

o Manage the adult guided tour presence on the Garden’s webpage using WordPress.

o Monitor policies and procedures for group tour reservations, including advance scheduling, fee structures, cancellations,       and refunds.

o Greet adult guided tours and provide support for check-in details, when schedules allow.

· Coordinate, implement, and evaluate adult guided tour programming:

o Collaborate with Adult Education team and Director of Volunteers to schedule tours and Garden Guides.

o Provide registration assistance in Active Network for tour participants.

o Greet tour participants and provide support for check-in, when schedules allow.

o Ensure information is presented consistently and accurately using accessible and inclusive facilitation techniques.

o Train in on tours to serve as a backup facilitator, when needed.

· Guide the ongoing growth and development of the volunteer-based Garden Guide program:

o Work closely with Garden Guide leadership to coordinate monthly meetings, develop and evaluate interpretive content,         and grow the guided tour program.

o Oversee the continuing education of Garden Guides, including training curriculum, recruitment and orientation of new            volunteers, coaching, and evaluation of tour techniques.

o Assist in the production and promotion of the Bright Spots seasonal garden highlights document, led by a sub-team of           the Garden Guides.

Skills and Abilities

· Excellent volunteer management skills.

· Strong communication skills, both written and verbal.

· Demonstrated experience, ability, and desire to build and sustain relationships with fellow staff, volunteers, and adult            guided tour groups.

· Creative and innovative with the ability to make scholarly information accessible to diverse audiences.

· Demonstrated awareness of design approaches and strategies to make content accessible to people with disabilities.

· Collaborative work style with the ability to work independently.

· Desire to work in a fast-paced environment.

· Organized and detail-oriented with the ability to manage multiple projects simultaneously.

· Technical proficiency with computers including Microsoft Office, database management, Adobe Creative Suite, WordPress,    and/or Canva.

· Proficiency in conversational Spanish desirable.

· Must be able to work varying hours, including some evenings, weekends, and occasional holidays.

Each employee of Lewis Ginter Botanical Garden

· Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of    their individual job    descriptions.

· Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving                                multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.

· Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to the security of          their property, ensuring that all concerns are reported promptly.

· Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to Human                Resources.

· Must ensure compliance with all applicable federal and state laws and regulations.

· Must perform other duties as assigned by supervisor.

· Have proof of a COVID-19 vaccine.

Physical Demands / Working Conditions

· Ability to carry up to 30 lbs.

· Must be able to move throughout the 82-acre Garden property, as needed.

· Must be able to work outdoors in all weather conditions including heat, cold, wind, and humidity.

· Must be comfortable working in immediate proximity to the general public in a safe and friendly manner.

· Note: Duties described above, other duties, and physical demands have been identified as essential functions as required      by the Americans with Disabilities Act.

Education and Experience

· Bachelor’s degree in environmental education, museum education, museum studies, social sciences, horticulture, biology,    environmental  science or related field; a combination of education and equivalent experience will be considered.

· Strong knowledge of guest engagement and museum education theory and practice.

· Experience in public gardens, museum interpretation, museum education, or a cultural non-profit preferred