Job Listing: Visitor & Business Services Supervisor

POSITION SUMMARY:

The Parks, Culture and Recreation Division of the Community Development Department is seeking a charismatic, energetic individual to perform complex professional work managing sales operations and revenues for Echo’s, the Manassas Museum Store, City parks, historic sites and programs. The selected candidate will also be responsible for ensuring an exceptional visitor experience.

ESSENTIAL JOB FUNCTIONS:

Job responsibilities include developing store purchasing and pricing strategy and implementing a marketing plan for the Manassas Museum and other park sites; coordinating merchandise and services with exhibit openings, programs and special events; developing new products; overseeing retail operations; developing strategies to expand foot traffic and optimize cost recovery; responding to inquiries for private rental  reservations and booking reservations; ensuring high levels of customers satisfaction through excellent service; and, supervising visitor service aides.  

MINIMUM REQUIRED QUALIFICATIONS:

A Bachelor’s degree in Business Administration, Retail, Marketing, Tourism or other relevant field; supplemented by a minimum of three years’ experience in progressively responsible positions in visitor services, marketing or sales in a parks, culture, museum or tourism related position or equivalent is required.  

Knowledge of point-of-sales systems, record-keeping practices and procedures highly desirable.  Excellent business math skills and writing skills required.  

SPECIAL REQUIREMENTS:

Must have a valid Virginia driver’s license.

ABOUT THE MUSEUM:

The Manassas Museum creates opportunities to engage with the history and culture of the City through its collections and historic sites. Our exhibits span Native American through 20th Century periods, with a special emphasis on the Civil War. The Museum also has seven diverse historic sites nearby!  Since 1991, the museum has increased exhibit spaces to include new interactive displays and educational offerings for all ages that explore the city's rich history from Native Americans to the present day in permanent and changing galleries. Echoes, the Manassas Museum Store, specializes in distinctive locally crafted gifts where trained tourism ambassadors offer an array of visitor services. Its central location and expansive front lawn mean the museum is always at the heart of every community celebration. Manassas Museum is not just a museum! It is also headquarters for the Parks, Culture, & Recreation department for the City of Manassas, which hosts more than 20 parks and includes a wide variety of amenities.