Job Listing: Director of Education & Visitor Services

Tudor Place - Washington, D.C.

Closes - open until filled

Position Title - Director of Education & Visitor Services 

Compensation - Compensation is based on experience. Salary range starts: $65K Tudor Place provides excellent benefits to eligible employees, including paid leave, paid holidays, life insurance, medical benefits, free on-site parking and a staff Museum Shop discount. 

Job Type - full-time; exempt; work schedule is Monday-Friday with some weekends and evenings.

Apply - Email Director of Finance & Administration Helen Hubbard-Davis at careers@tudorplace.org with cover letter and resume. Please include “Director of Education & Visitor Services” in the subject line. No phone calls please. 

Summary - Tudor Place Historic House & Garden seeks a creative and energetic individual with a passion for serving the public in mission-driven work to serve as Director of Education & Visitor Services. This leadership role advances the Tudor Place mission by coordinating all offerings to the public and supervising the team that delivers a variety of memory-making visitor experiences. This position is pivotal to interpreting the complex history of the site and works collaboratively with all departments to provide content-rich tours, programs and resources. The ideal candidate will be a consensus-builder with a demonstrated ability to think strategically about programming and audience development, a passion for customer service and a keen appreciation of intersectionality to interpret and share history. 

Responsibilities - 

Education

• Research tour and program content on all aspects of the historic house, collection and archive, garden and the people who lived, worked and were enslaved at Tudor Place; develop tours and programs that interpret difficult and complex topics with sensitivity and understanding, working closely with Curator and Collections Department
• Deliver engaging tours and programs; engage diverse audiences throughout the year with varied types of offerings
• Develop and implement educational school programs that focus on local curriculum standards
• Work with other staff members to produce informative and high-quality brochures, signage and interpretive materials
• Develop methods for regular evaluation of programming

Visitor Services

• Ensure the visitor experience is of outstanding quality by providing excellent customer service and exceptional interpretation
• Manage all aspects of Visitor Center/Museum Shop operations, including staffing, purchasing and visual merchandising
• Schedule volunteers and staff to meet visitor needs • Recruit, train, manage and evaluate staff and volunteer docents to ensure the delivery of dynamic and informative tours 2 of 3
• Provide ongoing training and resources to staff and volunteers
• Ensure all public areas are clean, safe and ready to welcome visitors, program participants or clients
• Supervise all private events and group tour contracting, including review of liability issues, pricing structure and guidelines
• Develop methods for acquiring, monitoring and tracking visitor feedback
• Coordinate closely with communications staff to promote the site, the Museum Shop and private events

Departmental Administration

• Supervise activities and projects of departmental staff, including time reporting, performance evaluation, and coordination of professional development
• Track department spending and create annual budget
• Prepare quarterly progress reports for Trustee and Committee meetings
• Serve as a member of the leadership team, participating in meetings and forums, as requested by the Executive Director
• Serve on the design review team to promote Style Guide adherence
• Serve as one of the administrators for the Altru database

Qualifications -

Experience & Education Requirements

• Advanced degree in museum education, education, museum studies, public history, American history, American studies or related field
• Five or more years of museum, education or visitor services experience with increasing levels of responsibility at a museum or historic site
• Supervisory experience required 

Knowledge, Skills, and Abilities

• Desire to work in a historic setting and respect for the preservation of a historic estate and its collections
• Enthusiasm for working collaboratively with a diverse group of colleagues and volunteers, including members of the Board of Trustees
• Knowledge of learning styles, museum education theory and practice and the ability to apply them creatively to programming and interpretation
• Excellent verbal and written communication skills; ability to communicate effectively with colleagues and with the public; public speaking experience desired
• Proficiency in Microsoft Office programs
• Knowledge of American history, architecture, decorative arts, horticulture or Washington, DC history desired
• Understanding of retail in a museum setting
• Excellent organizational and time management skills
• Knowledge of Blackbaud software, specifically Altru, a plus
• The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects)
• This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces
• Ability to work in a range of environmental conditions