Job Listing: Visitor Services Assistant

Job Postings ,

TUDOR PLACE HISTORY HOUSE & GARDEN - WASHINGTON, DC

Open until filled

Salary: $14-16/hour

Tudor Place Historic House and Garden, a 5.5 acre historic estate located in the Georgetown neighborhood of Washington, D.C. is seeking a Visitor Services Assistant. This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop. The position assists with the implementation of activities and programs aimed at providing visitors and guests a pleasant and enriching experience at Tudor Place.

WORK SCHEDULE
Two weekdays and one weekend day (approximately 21 hours weekly)

RESPONSIBILITIES
Visitor Center and Museum Shop
• Open and close the museum Visitor Center
• Greet visitors and provide a general orientation of the site; assist visitors and guests as needed
• Encourage participation in membership programs, guest registration, and survey completion
• Answer telephones and direct calls as needed
• Maintain an orderly and attractive Visitor Center and Museum Shop; restock and order supplies; in consultation with the Director of Education and Visitor Services and the Private Events Manager
• Order shop product in consultation with the Director of Education and Visitor Services and the Private Events Manager
• Plan for and conduct offsite sales events, pack product,
• Update and refine online Museum Shop on Tudor Place website
• Process, pack and ship online and phone Museum Shop purchases
• Maintain inventory spreadsheets and monitor shop inventory and pricing; restock as needed
• Other duties as assigned

Tours and Programs
• Register and receive payment from visitors for hourly tours
• Manage daily tour and event schedule
• Process registrations and payments for Education programs through Altru database
• Lead tours of historic house and garden as needed
• Aid volunteer docents with tours groups as needed
• Maintain accurate and complete visitation statistics for the entire site
• Assist Private Events Manager in organizing tour groups
• Assist Direction of Education & Visitor Services with docent training as needed
• Assist with special programs, some of which may occur on holidays and after regular work hours

EXPERIENCE & EDUCATIONAL REQUIREMENTS
• Bachelor’s degree
• Experience working with the general public in a museum or other front line position
• Desire to work in a historic setting and respect for the preservation of a historic building and its collections
• Proficiency in Microsoft Excel
• Computer literacy with ability to learn necessary office technologies including Altru, a Blackbaud constituent management system used for museum operations
• Courteous, professional manner
• Ease with public speaking or leading tour groups
• Ability to work collaboratively as part of a diverse team of education and visitor services professionals
• Ability to adapt to changing needs in a customer service setting and flexible problem-solving skills
• Experience working with volunteers a plus
• Ability to work in a wide range of environmental conditions

COMPENSATION & BENEFITS
Compensation is based on experience. Salary range is $14-$16/ hour.
Tudor Place prides itself in providing excellent benefits to eligible employees, including paid leave, paid holidays, free on-site parking, and a staff Museum Shop discount.

TO APPLY
Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with resume and cover letter. Please include “VS ASSISTANT” in the subject line. No phone calls please.

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