VAM's staff continues to work mainly remotely. Please email us for support!

Job Listing: Visitor Services and Retail Manager

Job Postings ,

Museums at Washington and Lee University - Lexington, VA

Closes - Open until filled.

Position Title – Visitor Services and Retail Manager

Salary - Minimum pay $41,139/annually. Pay commensurate with experience.

Job Type - Full-Time

To learn more and apply, click here

Job Description: Reporting to the Associate Director of Museums, the Visitor Services and Retail Manager (VSRM) will provide front-line and operational support to all of the Museums, ensuring smooth operations and a meaningful visitor experience. The VSRM is responsible for providing exceptional customer service to visitors; managing the visitor services staff team; overseeing public areas in the Museum to ensure cleanliness, safety, and security; and organizing public and private events including wedding ceremonies. In addition, the Manager is responsible for supporting operations for the Museums’ retail presence, strengthening earned revenue streams. The Manager is often the first staff member to interact with visitors, and, therefore, must communicate knowledgeably and enthusiastically about exhibitions and other Museums’ activities, as well as lead exhibition tours. Creates an innovative visitor and retail experience by evaluating and effectively enhancing Visitor Services systems and procedures.