Job Listing: Parking Associate
Smithsonian Institution, Steven F. Udvar-Hazy Center - Chantilly, VA
Closes - 10/15/2021
Position Title – Parking Associate
Salary - Grade IS-5 – pay scale $39,684 - $51,592*
*Health Care benefits included
Job Type - Part-Time
To learn more and apply: Send resumes and transcripts to NASMHRHiring@si.edu, by COB October 15, 2021. Please use position title in the subject line. Your resume should include description of duties for each of the positions listed on your resume. Work schedule (Voluntary, Full or Part-Time, an average number of hours worked per week).
This position is located in the Business Operations Unit, National Air and Space Museum (NASM), Smithsonian Institution (SI). The NASM is a center for research into the history and science of aviation and spaceflight, as well as planetary science and terrestrial geology and geophysics. Over 9 million people per year visit the NASM in the National Mall Building and the Steven F. Udvar-Hazy Center (UHC) in Chantilly, Virginia. The Museum is comprised of six major departments headed by an executive team. There are approximately 280 full-time employees and 90 part-time employees. The annual operating budget is approximately 35 million dollars, plus an additional $250 million being raised to support Transformation efforts to reimagine all display and common areas in the National Air and Space Museum in the National Mall Building. The incumbent serves as a Parking Associate and is responsible for providing support and assistance to ensure the effective and efficient operation of a parking facility. The Parking Associate focuses on customers, transactions, and procedures of a high volume, fast paced parking location. This position is functionally based at the Udvar-Hazy Center in Chantilly, VA.
Assists with the day to day operations of the parking facility. Ensures effective and safe entrance and exit of vehicles through parking gates. Independently and accurately operate a POS cash register. Accurately collects both credit and cash parking charges from customers and returning correct change and receipts. Communicates cash overages or shortages to the Supervisor.
Works in a highly effective team environment with other Associates and Supervisors. Communicates and collaborates with visitor services, store, IT and other museum staff.
Document opening and closing till amounts. Adheres to SOP’s surrounding cash handling, opening and closing duties. Abides by uniform standards and dress codes. Patrols parking areas and reports safety concerns or hazards to security. Provides traffic control as needed (rarely). Assists in removal of snow and ice from vehicle entry lanes as needed (rarely). Completes and submits a written report of accident damage to vehicle or equipment malfunction.
Customer Service (50%)
Provides friendly customer service and direction to customers entering and exiting the parking facility. Discussion of museum experience, if visitor shows interest, ask about visit that day, and offers that they should return soon. Directs customers to ensure smooth traffic flow throughout parking lot. Performs other related duties as assigned.
KNOWLEDGE REQUIRED FOR THE POSITION
Factor 1, Knowledge Required by the Position Knowledge of the practices, methods and processes of the day-to-day operations of a parking program in order to provide support and assistance to the Business Operations Unit. Basic knowledge of funds control procedures and the operation of a cash register, including the ability to maintain accurate cash accountability records. Ability to investigate and reconcile discrepancies relating to such items as receipt control, parking charge issues, or safety concerns. Ability to work with others and provide high-quality and efficient customer service to meet customer needs. Skill in oral communications in order to identify sources of problems, solicit information, and deal with a variety of situations with diplomacy and tact.
• Knowledge of the practices, methods and processes of the day-to-day operations of a parking program in order to provide support and assistance to the Business Operations Unit.
• Basic knowledge of funds control procedures and the operation of a cash register, including the ability to maintain accurate cash accountability records.
• Ability to investigate and reconcile discrepancies relating to such items as receipt control, parking charge issues, or safety concerns.
• Ability to work alone for periods of time but also ability to connect with customers.
• Proactive and aware of issues and brings issues to the attention of the Supervisors in a timely way.
Customer Service: 50% of this position is Customer Service
• Experience in customer, outward facing positions: restaurant waitstaff, sales, etc.
• Ability to work with others and provide high-quality and efficient customer service to meet customer needs.
• Skill in oral communications in order to identify sources of problems, solicit information, and deal with a variety of situations with diplomacy and tact.
Smithsonian Institution Guidelines:
• Guidelines include general policies and procedures. Written and oral guides provide specific instruction for completing work. Instructions are easily memorized and require little interpretation. The incumbent uses basic judgement in order to effectively complete day-to-day assignments. Complex problems and unusual situations are referred to the supervisor.
• Contacts include coworkers, volunteers, security staff, museum staff at all levels, vendors, and the general public. The purpose of contacts is to provide instructions, collect parking fees, resolve nominal parking problems and provide relevant information relating to the parking facility.
• Highschool/GED - not required.
Work is performed primarily in an office setting with periodic visits to the parking facility during all seasons of the year.
PAY SCALE AND GRADE
Grade IS-5 – pay scale $39,684 - $51,592*
*Health Care benefits included
HOURS AND LOCATION
• Hours: 24 – hours weekly, One weekday TBD 9:45 – 6:15, Saturday 9:45 – 6:15, & Sunday 9:45 – 6:15 (30- minute lunch break) • Location: Steven F. Udvar-Hazy Center in Chantilly, Virginia
The Smithsonian Institute does not discriminate in employment on the basis of race, color, religion, sex (including
pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability,
genetic information, age, membership in an employee organization, retaliation, parental status, military service, or
other non-merit factor.