Job Listing: Museum Visitor Services Attendant

Job Postings ,

Museums at Washington & Lee University - Lexington, VA

Closes - Open until filled. 

Position Title – Museum Visitor Services Attendant

Salary - Based on experience.

Job Type - $14.00/Hour

To learn more and apply, click here.

The Museum Visitor Services Attendant (VSA) reports to the Visitor Services and Retail Manager and is the first point of contact for patrons of the Museums at W&L. The VSA ensures a positive and welcoming Museum experience and environment for guests, and demonstrates the highest level of customer service, remaining professional, personable, and engaging to all museum visitors. The VSA greets and welcomes visitors, provides information, keeps abreast of current and upcoming programming and exhibits, as well as a wide variety of retail merchandise, directs and assists, processes admissions, maintains the safety and cleanliness of the galleries and buildings, ensures the artwork is protected and visitors follow museum rules, and performs tasks as needed.

To achieve our mission as a liberal arts college, we continually strive to foster an inclusive campus community, which recognizes the value of all persons regardless of identity. Our department is committed to contributing to an educational environment that is rich with cultural, social, and intellectual diversity.

Essential and Related Functions
  • Staffs the welcome desk area, providing a pro-active, friendly, and professional welcome to visitors, answering queries, in person or over the phone, or referring visitors to the appropriate place or resource for additional information.
  • Remains knowledgeable about exhibitions, programming, and educational opportunities for visitors. Refer inquiries to proper staff as needed or, in their absence, handles inquiries, referrals or problems as they arise.
  • Monitors status of museum facilities and systems, ensuring public spaces are set-up and tidy for general operations, including performing occasional custodial tasks to ensure cleanliness and safety for visitors.
  • Responsible for building evacuation and notification of staff during an emergency.
  • Assists with retail projects. maintain knowledge of merchandise and prices and assists in promoting museum merchandise when needed.
  • Tracks and records daily attendance, receives visitor feedback, and collects visitor contact, marketing information, and process data in management system, AudienceView.
  • Works special events, performances, opening receptions, public programs, and other programs as assigned.
  • Assists groups or individuals with special needs (persons with disabilities, children, seniors, etc.).
  • Provides clerical support to museum staff including assisting with preparation of documents such as folding brochures, research, basic data entry and assisting with special projects when needed.
  • Welcomes groups and give short orientation tours when required.
  • Other duties as assigned.
Minimum Qualifications: High school diploma or equivalent GED plus a minimum of 1 year of front-line customer service experience required and a demonstrated passion and appreciation for art, history, culture, and a willingness to share it with the public. Previous museum/cultural organization experience preferred. College education in art history, and some museum or public/customer service work experience is preferred. Must be comfortable with technology and/or willing to learn virtual reality set ups and use of iPad. Ability to read, understand, and retain written information pertaining to the Museum, local history, and exhibits and ability to utilize these resources effectively. Must have exceptional verbal and written communication skills and the ability to clearly explain Museum policies and procedures. Ability to work independently with minimal supervision, but also able to works well with others by showing courtesy and respect to colleagues and demonstrate skills such as diplomacy and empathy. Must be able to work in a fast-paced environment and interface effectively with visitors; remain calm and effective during high-traffic times. Must be able to respond to security or emergency situations calmly and with good judgement. Must be able to wear PPE when necessary.
The university requires employees to become fully vaccinated for COVID-19 and new employees must provide proof of at least their first shot prior to the first day of employment. Individuals may seek a medical or a religious exemption to the vaccination requirement.
Application Instructions:
Cover letter and resume are requested. Review of applications will begin immediately and continue until the position is filled.
External Applicants: Complete the online application form. If you upload a resume, the application system will try to auto-fill your employment history and you may adjust this in the application questionnaire. You will be asked to provide contact information for professional references in the application questionnaire.
Current W&L Employees: from your existing Workday account. Refer to this Job Aid for additional guidance.
Physical Requirements
  • Standing: Remaining upright on the feet, particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back
  • Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
  • Grasping: ing pressure to an object with the fingers and palm.
  • Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Types of Work: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.

Working Conditions: The worker is not substantially exposed to adverse environmental conditions.
Work Schedule: Attendants will be working shifts on days that we are open. 3.5 shifts: Thursday and Friday 11-2:30PM and 2:30-6PM; Saturday 10-1:30 and 1:30-5PM. Anticipated weekly work schedule is 10-14 hours.
Minimum Pay: $14.00 hourly.

Non-Benefit Eligible