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Job Listing: Guest Services Desk Associate

Job Postings ,

St. John's Church Foundation - Richmond, VA

Closes - Open until filled.

Position Title – Guest Services Desk Associate

Salary - $12.00/Hour

Job Type - Part-Time

To learn more and apply, click here. 

The Guest Services Desk Associate position is very important to our success in accomplishing our mission. A Desk Associate is one of the primary contacts for visitors and is crucial for:

– greeting guests in a courteous, professional manner;
– communicating information to the public about Historic St. John’s Church, a National Historic Landmark;
– maintaining and running the Visitor Center and Museum Shop retail operations;
– taking reservations for our educational programs and tours;
– projecting an image of a professional, well run organization;
– creating an overall positive and rewarding visitor experience.

Qualifications:

Excellent verbal and written communication skills. - Excellent customer service skills. - Computer skills: Email, Microsoft Office; Google Calendar required. - Ability to interact in a friendly, professional, engaging manner with adults and children - Strong critical thinking and problem solving ability. - Highly organized with attention to detail. - Ability to do basic math, handle cash, and count - Ability to multi-task and use time effectively Detailed Duties and Responsibilities: - Open and close the Visitor Center for business each day. - Give extraordinary Guest service to Visitors by being ready, giving heartfelt hellos and fond farewells, being proactive, and knowing the answer. - Handle phone calls in a friendly, engaging, professional manner that creates a positive, professional impression. - Maintain a positive image of Historic St. John’s Church by keeping a neat, clean, and orderly workspace - Provide information and policy information for various educational programs. - Proactively complete specific job tasks during slow business periods, e.g. restock inventory, do inventory reports, check supplies, dust, straighten, etc. - Act as a tourism ambassador for Richmond area historic and cultural sites; provide information and recommendations as requested. Physical Job Requirements: - Ability to have continuous standing and/or walking activity throughout the assigned shift. - Ability to lift up to 30 lbs. - Ability to remain calm under pressure. - Work well with other team members and superiors. - Ability to use telephone, calculator, Square Point of Sale system a plus. - Ability to assist guests and visitors as needed. - Flexible schedule, some weekend days required. - 16-20 hrs. a week; two to four weekend day shifts per month. COVID-19 considerations: - Currently our visitors are required to wear masks inside all buildings. Employees wear masks and must be vaccinated.

Please send resume and cover letter to info@historicstjohnschurch.org