Job Listing: Guest Services Asst.
SCIENCE MUSEUM OF VIRGINIA-RICHMOND, VA
This position provides enthusiastic and efficient guest service by answering questions regarding exhibits and special attractions, provides directions; anticipates guests’ questions and is empowered to proactively solve guests’ issues and needs, both in person and over the phone; makes and confirms group reservations using our ticketing system, Altru; has the curiosity and excitement to learn special attractions, exhibit content and price structure to efficiently increase sales numbers; ability to build personal relationships with museum members/guests to encourage repeat visits; partners with volunteer and paid gallery staff to enhance museum experience; accurately balances monies through the ticketing software system; works with education staff to ensure real-time traffic flow is being communicated to ensure a positive museum experience.
Please note that this is a part-time position and will only work an average of 29 hours a week with a maximum of 1500 hours in a 12-month period. Must be available to work weekend shifts. No state benefits are provided.
Salary: $10.35 hr
One year of college or 1-2 years relevant work experience. 1-2 years of Microsoft Office (Word, Excel, Outlook) experience. Previous cash handling experience is required. Ability to handle several activities at one time; superb verbal and written communication skills; the ability to successfully work with people of all ages and backgrounds in a fast-paced educational environment; the ability to be reliable and honest; the ability to be a self-starter and work successfully with little supervision; the ability to set priorities and manage multiple tasks; superb interpersonal skills; ability to follow written and verbal instructions; sufficient visual and hearing capabilities to respond to public needs and for detailed work; ability to lift 25 pounds; ability to effectively present information in both one-on-one and group situations in an engaging, compelling and energetic manner in front of groups of varying ages. Must be available to work evenings, weekends and holidays. Position includes Museum membership.
The selected candidate must pass a criminal background check.
The Science Museum of Virginia will accept ONLY online applications for all Museum employment opportunities. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. Applications must include complete work history, including periods of unemployment if applicable. A resume will not substitute for a fully completed state application. The decision to interview an applicant is based on the information provided on the application, therefore, it is essential to fully complete each section of the application and provide detailed information. Submitting an incomplete state application, or a state application lacking in detail, may impact your interview eligibility. Applications that say See Resume will not be considered. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to “Your Application” in your RMS Account to check the status for this position. Computers are available for applying for jobs in public libraries, and the Virginia Employment Commission offices. Science Museum Human Resources will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact Museum HR at 804-864-1477.EEO/AA
Notice: Science Museum of Virginia Human Resources will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization