Job Listing: Garden Shop Floor Leader - PT

Job Postings,

Lewis Ginter Botanical Garden - Richmond, VA

Closes - Open until filled

Position Title – Garden Shop Floor Leader - PT

Salary - $13.25 per hour

Job Type - 25 hours/week; Non-exempt

Apply: Please submit cover letter, resume to Human Resources at hr@lewisginter.org

Job Summary

The Garden Shop is 5,000 square feet of retail space and generates revenue from the sale of books, unique gifts, pots, statuary, jewelry, clothing and holiday ornaments. Proceeds from Garden Shop directly support the Garden’s mission as being a primary resource for learning about the botanical world.

This position demonstrates our core value of hospitality by ensuring that customer service is first and foremost. We achieve this by providing a welcoming and helpful experience to all guests, and demonstrating a positive and supportive environment for staff and volunteers.

Job Responsibilities:

· Provides exemplary customer service to all guests, volunteers and staff visiting the Shop:

o Must be friendly, outgoing and enjoy working with people of all ages, ethnic and economic backgrounds.

o Leads by example by possessing a positive, upbeat presence on the sales floor that motivates others.

o Works well in a team atmosphere alongside staff and volunteers.

o Demonstrates ability to work well under pressure while multi-tasking in a fast paced environment.

o Able to problem-solve quickly and report issues to manager immediately and with accurate details.

o Presents oneself with a professional, yet friendly attitude and appearance.

· Assists in running the day to day operations of the Garden Shop:

o Executes opening and closing procedures, runs registers with accurate cash handling and daily deposit tasking, cleaning and stocking.

o Providing floor coverage to assist shoppers and retrieve needed merchandise for cashiers.

o Supports shop leadership in promotions and marketing strategies, identifies sales opportunities and executing shop events.

· Works closely with the volunteers:

o Training and mentoring at the cash registers.

o Serves as point of contact for volunteer questions, concerns, provides assistance with refunds, exchanges, etc.

o Ensures volunteers are engaged, helpful, and providing excellent customer service.

· Back office tasking:

o Ensures timely check in and processing of new merchandise.

o Expedites product to the sales floor quickly and efficiently.

o Maintains a well-stocked and neat sales floor on a daily basis.

Required:

· Able to work weekends and evenings during regular season and special events.

· 1 – 2 years cashier or money handling experience in the retail industry.

· Basic computer knowledge or the ability to learn.

· Ability to work in a supervised and an unsupervised environment.

· Willing to take initiative and to learn.

· Fluency in conversational Spanish preferred.

Physical Demands / Working Conditions

· Able to stand for long periods of time and walking up and down steps repeatedly.

· Able to lift 15-20 pounds as needed.

Each Employee of Lewis Ginter Botanical Garden

· Must comply with provisions of the current Employee Handbook, all published personnel policies and the requirements of    their individual job descriptions.

· Must conduct herself or himself and perform all duties in a manner consistent with a public garden serving                                multigenerational and multicultural individuals and families, and in accordance with directed practices and procedures.

· Must be aware of surroundings and vigilant to threats to the safety of visitors, volunteers, and staff or to security of their        property, ensuring that all concerns are reported promptly.

· Must report all mishaps, injuries, and incidents immediately and ultimately in writing to supervisor(s) and to the Executive      Director.

· Must ensure compliance with all applicable federal and state laws and regulations.

· Must perform other duties as assigned by supervisor.

Education and Experience

· High School Graduate or equivalent.

· A minimum of 2 year’s experience working with the public or in a customer service capacity.

· Experience and demonstrated sensitivity in working with persons of various ethnic and economic backgrounds on staff          and within community.