Job Listing: Deputy Director of Operations

Job Postings ,



Job Summary:

As a key member of the Taubman Museum of Art's senior team, the Deputy Director of Operations oversees the institution’s finances, manages the institutional infrastructure and operations, and implements strategies for long-term financial sustainability. The DDO project manages cross-departmental initiatives to accomplish goals and drive results, implements technology advances to grow the museum for the 21st century, and manages reaccreditation and partnerships and contracts with external stakeholders and vendors, museum shop, café, and security.

Job Duties and Responsibilities:

  • Manage all aspects of the Museum’s financial operations, including: coordination of annual operation budget aligned with strategic and tactical goals; monthly reporting; cash management and forecasting; monitoring and reporting on endowment; ensuring compliance with all audit and IRS requirements; overseeing grant financial compliance and reporting; review document retention policies; and implement and review financial policies and procedures.
  • Oversee the general operation of Museum facilities and operations; develop policies and practices that support the delivery of high quality visitor-centered programs and services; and establish an effective team culture. Inspire, develop and supervise a team comprised of Accounting Manager, Facility Manager and custodial staff.
  • Oversee the management of the museum café and museum shop contracts, bringing optimum performance from the contract through effective joint working. Assist in conjunction with Development team with catering contract. The successful partnership of these ventures is key in enhancing the quality of the visitor experience, supporting overall external perceptions of the Museum and making a financial contribution which are central to the Museum’s mission and providing visitor amenities.
  • Manage policies and cultivate relations with financial institutions, auditors, vendors, the Internal Revenue Service, and other institutions or individuals pertinent to the function of the TMA including staff retirement plan, employee benefits programs and investment policy. Manage insurance coverage to ensure protection of assets, the public, the assets of lenders, and employees.
  • Negotiate contracts; manage relationships of third party contractors; and oversee all outside vendor bid processes to ensure compliance with museum policies.
  • With the senior leadership team, develop and implement strategic goals, objectives, tactics and metrics. Participate in the development of new revenue-generating programs and services, and ensure the institution is able to measure return on investment.
  • Lead new operational projects (as funding is secured for renovation of Education Center, new interactive technology for education and galleries, upgrade of security systems, LED lighting switch out, IT long range plan, etc.): define project scope and objective, involving all relevant stakeholders and ensuring technical feasibility; develop detailed project plan and timeline to monitor and track progress; manage changes, project schedule and costs; and measure project performance and track deliverables.
  • Act as senior lead across departments for upcoming 2020 reaccreditation process following the American Alliance of Museums guidelines.
  • Oversee security contract and staffing to ensure the safety of people, building, art, and assets. In collaboration with the Facilities Manager and Executive Director analyze and handle emergency security and facilities calls before, during and after hours. Maintain an updated emergency preparedness plan.
  • Ensure building is operating efficiently and effectively; maintained in a clean and orderly fashion; ongoing maintenance of the facility is completed on time and within budget; and custodial services and logistic assistance for both TMA programming and external client space rental events are operating on an optimal level.
  • Represent the Museum at leadership internal events and external meetings, programs and events in the community.

Minimum Qualifications

  • Minimum of a Bachelor’s or master’s degree in accounting/business administration, finance, or a closely related discipline plus minimum of 10 years’ experience which proves knowledge, skills and abilities to perform the essential functions of the job is required. CPA license a plus.
  • Demonstrated expertise in financial management skills, strong operations experience and proven project management skills. Facility management, IT and audio visual experience and ability for hands-on assistance a plus.
  • Proven record of coordination and completion of projects, ability to think creatively and generate innovative approaches, embrace new ideas and help the organization navigate change.
  • Project Management Professional (PMP) certification or equivalent is a plus.
  • Knowledge of risk management principles, including evaluating internal control effectiveness to help meet overall organizational goals and objectives.
  • Solid organizational skills with attention to detail.
  • Evidence of the practice of a high level of confidentiality, diplomacy and integrity.
  • Excellent verbal and written communication skills for client-facing and internal communications.
  • Excellent computer skills in a Microsoft Windows environment. Must include Excel and skills in database management and accounting software.

Special Requirements

  • Virginia Driver’s license required.
  • Ability to work hours beyond business working hours to complete tasks.
  • On-call for Manager on Duty on select evenings and weekends and emergency calls.

Physical Demands and Work Environment

  • Professional attire required at all times.
  • There may be occasional required travel for training and business meetings.
  • Ability to lift 20 lbs.

Job Type: Full-time


  • Operations: 10 years (Required)


  • Bachelor's (Required)


  • PMP or CPA (Preferred)