Job Listing: Assistant Manager of Ticketing

Job Postings ,

Historic Jamestowne - Williamsburg, VA

Closes - Open until filled.

Position Title – Assistant Manager of Ticketing

Salary - $35,000/Annually

Job Type - Full-Time

For more info and to apply: click here

Assistant Manager of Ticketing

Reporting to the Director of Visitor Services and Manager of Ticketing, theAssistant Manager of Ticketingis responsible for assisting the manager in implementing fee collection and Visitor Center and Site orientation as well as the implementation of a robust visitor experience for visitors at Historic Jamestowne.

Key Roles & Responsibilities:

Develop and implement a welcoming and efficient “front of house” operation that includes detailed attention to: admissions/ticketing procedures, communications, and visitor amenities.

Manage policies and provide oversight for all front desk operations and ensure that procedures are followed regarding:

  • Greeting and orienting visitors
  • Admission and tour sales
  • Issuing and reporting on NPS passes
  • Monetary transactions, processes, and reporting
  • Tracking of all visitation and evaluation of data
  • Opening and closing procedures
  • Handling phone and visitor inquiries
  • Send daily operations schedule

Provide excellent visitor services staff and volunteer management and oversight by:

  • Recruit, hire, and train new employees
  • Maintain and update the employee manual
  • Make the monthly staff schedule
  • Supervise ticketing staff
  • Fostering an entrepreneurial team approach and shared vision of outstanding customer service
  • Working closely with archaeology and education staff to provide content training for visitor services staff and volunteers
  • Manage a visitor comment program to collect feedback and respond to on-site visitor needs
  • Ensure that pertinent visitor information and updates related to hours and services are up-to-date on the website and FaceBook pages
  • Keep ticketing staff calendars and up-to-date on a daily basis
  • Sell, track, and manage lists for specialty tours
  • Process over-the-phone ticket transactions
  • Process and track Jamestown Rediscovery donor visits
  • Replace damaged National Park Passes

Lead the ticketing team in Guest Registry collection efforts:

  • Develop, improve, and expedite visitor address collection methods
  • Train associates to reach monthly collection targets
  • Track associate collection percentages and report to Manager and Director

Maintain communication with internal and external constituents to facilitate exceptional visitor services and program promotion:

  • Build and maintain positive working relationships with Preservation Virginia and NPS staff and volunteers
  • Assess and resolve visitors concerns and complete incident reports as necessary.
  • Support and promote public programs and tours at the Visitor Center by working closely with education staff to prepare for, advertise, and facilitate public programs and tours
  • Review and recommend updates to printed and electronic materials including maps, brochures, signage, etc.

Serve as weekend manager on duty.

Serve as holiday manager on duty as needed.

Assist Manager with volunteer program as needed.

Other duties as assigned by the Director and Manager.


Two (2)+ years of experience in a managerial capacity in customer service or a related field. The successful candidate must demonstrate excellent skills in leadership, communication (both verbal and written), organization, project management, human resources, and financial record-keeping practices and procedures. Must be able to positively interact and provide services to diverse populations and age groups. Knowledge of Historic Jamestowne and the organization would be helpful. Four year degree preferred.

This is a full-time, salaried position with benefits. A federal background check is required for employment.'