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Workshop: Customer Service That Shines
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Workshop: Customer Service That Shines

Good customer service is more than telling employees and volunteers to smile and make eye contact.

6/5/2017
When: June 5, 2017
10:00am to 3:00pm with check-in starting at 9:30am
Where: St. John's Church
2401 East Broad Street
Richmond, Virginia  23223
United States
Contact: Christina E. Newton, Assistant Director
804-358-3170


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Customer Service That Shines

Monday, June 5, 2017

10:00am - 3:00pm
St. John's Church
Richmond, Virginia

Good customer service is more than telling employees and volunteers to smile and make eye contact. It’s ingraining a culture of compassion at your institution where your employees truly care about every person who walks through the door. Speakers from the Virginia Museum of Fine Arts and NOVA Parks plus the Community College Workforce Alliance will share their successful plans for customer service programs that create exceptional customer experiences.  John Houser of NOVA Parks will present a program based on Service Purpose and Service Standards that provides consistent customer service at all 32 of their agency operations, where over 1,000 employees have already trained.

 

Speakers:

  • John Houser, Park Manager, Occoquan Regional Park, NOVA Parks
  • Joyce Lapsley, Client Solutions Manager, Corporate Training and Consulting, Community College Workforce Alliance
  • Brigette Thomas, Visitor Services Manager, Virginia Museum of Fine Arts

 

Virginia Certificate in Museum Management credit available: External Relations or Education and Outreach 

 


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Institutions sending 2 or more attendees to a workshop receive $5 off each registration. To take advantage of this offer, please register by calling 804.358.3173 or emailing cnewton@vamuseums.org.


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