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Workshop: Customer Service That Shines
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Workshop: Customer Service That Shines

Good customer service is more than telling employees and volunteers to smile and make eye contact. It’s creating a culture of compassion at your institution where your employees truly care about every person who walks through the door. Speakers from Colonial Williamsburg and NOVA Parks present two plans for customer service programs that will help you create exceptional customer experiences.

 Export to Your Calendar 4/28/2017
When: April 28, 2017
10:00am to 3:00pm with check-in starting at 9:30am
Where: Map this event »
St. John's Church
2401 East Broad Street
Richmond, Virginia  23223
United States
Contact: Christina E. Newton, Assistant Director
804-358-3170


Online registration is available until: 4/21/2017
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Customer Service That Shines

Friday, April 28, 2017

10:00am - 3:00pm
St. John's Church
Richmond, Virginia

Good customer service is more than telling employees and volunteers to smile and make eye contact. It’s ingraining a culture of compassion at your institution where your employees truly care about every person who walks through the door. Speakers from Colonial Williamsburg and NOVA Parks present two plans for customer service programs that create exceptional customer experiences.  John Houser and Helen Wirka of NOVA Parks will present a customer service program based on Service Purpose and Service Standards that provides consistent customer service at all 32 of their agency operations, where over 1,000 employees have already trained. Jennifer DeFratis, Training Specialist for Colonial Williamsburg, uses storytelling, card games and other tools to give her trainees the skills they need to wow guests. By weaving together corporate policy, real-life scenarios, and passionate, playful storytelling, Ms. DeFratis will demonstrate how to construct a customer service skills course that is certain to stick with employees throughout their careers.

 

Speakers:

  • Jennifer DeFratis, Training Specialist, Colonial Williamsburg Foundation
  • John Houser, Park Manager, Occoquan Regional Park, NOVA Parks
  • Helen Wirka, Historic Site Specialist/Curator, Carlyle House Historic Park, NOVA Parks

 

Virginia Certificate in Museum Management credit available: External Relations or Education and Outreach 

 


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Institutions sending 2 or more attendees to a workshop receive $5 off each registration. To take advantage of this offer, please register by calling 804.358.3173 or emailing cnewton@vamuseums.org.


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